Refer to your policy documents for your insurers claims process. Alternatively call us on 0800 029 1542 and our friendly advisors will explain the claims process and send you a claim form.

If the relevant documents, and all the supporting documents, are returned completed correctly then it is possible for a claim to be accepted within five working days of receiving the documents from you. This could vary dependent on your insurer. Refer to your policy documents for confirmation or call us on 0800 029 1542.

The insurer will notify you in writing. Your sickness benefit will then be paid monthly in advance into the bank account from which the premiums of your plan are paid.

It is important you notify us as soon as possible.

When you need to make a claim, you will need an original medical certificate, your last two months wage slips and latest P60 if you are employed. If you are self-employed, you will need your last 3 years account and tax returns.

When you need to make a claim, we will need an original medical certificate, your last two months wage slips and latest P60 if you are employed. If you are self-employed, we will need your last 3 years account and tax returns.

We will also require a copy of your photo identity.

Once your claim has been accepted, your sickness benefit will then be paid monthly in advance into the bank account from which the premiums of your plan are paid.